Unlimited Diesel Performance Inc. will accept returns within 15 days of delivery of the product as long as it has not been installed. Some other conditions do apply:
ALL Returns MUST have an RMA Number! ABSOLUTELY NO EXCEPTIONS!
- May be Returned within 15 days of Delivery
- MUST be in NEW / RESALABLE Condition (as determined by Unlimited Diesel Performance Inc).
- Customer is responsible for return shipping.
- Shipping Charges ARE NOT Refundable!
- All Returned Items Subject to a 25% Restocking Fee.
- Customer is responsible for any charges required to return item to NEW / RESALABLE condition. (or any discount we must offer to sell an item we can't return to NEW / RESALABLE condition)
- Fuel Injectors, Injection Pumps, High Pressure Oil Pumps, Exhaust, Fuel System and Electrical Components May Not Be Returned After Installation
- May be returned within 15 days for replacement.
- Unlimited Diesel Performance Inc. will pay the return shipping on defective items only.
- Any warranty claims for defective merchandise that occur after 15 days from the date of purchase must be handled between the customer and the manufacturer. We will do our best to support you after the sale, but we cannot accept returns on items that fail due to manufacturer defects. Some items can be exchanged through us if they are DOA or fail within 15 days. To inquire about a certain product and its return policy, you may call us at 740-569-1319 before purchase.
SPECIAL ORDER ITEMS:
- May ONLY be returned if Defective or Damaged, and ONLY for replacement with like item.
- Refunds will NOT be given on Special Order Items
- Special Orders require 100% paid deposit.
- Any shipments refused by the customer are subject to the NON-DEFFECTIVE ITEMS Return Policies & Fees.
- A 25% Restocking Fee + any Return Shipping Charges billed by UPS will be charged to the customer.
FREE SHIPPING ITEMS:
In addition to our normal restocking fee, any returned item that was originally shipped under a "Free Shipping" program will be assessed a fee equal to the actual shipping charge for the original shipment. UPS does not ship our products for free, we simply choose not to charge our customers for the shipping on some orders as a way of saying "Thank You" for purchasing through Unlimited Diesel Performance Inc. Unfortunately, UPS doesn't give us a refund of the shipping if you return the item to us, we still have to pay them for the delivery so we must cover this expense from the refund of the order.
If you need to return a product that you purchased from us, CLICK HERE TO REQUEST AN RMA NUMBER.
If you have any questions about our return policy, please call us between the hours of 9am - 5pm EST (M-F) at 740-569-1319
DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS ON THE BOX YOUR ITEMS CAME IN. ALWAYS CALL US FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether you are returning because the item is incorrect or defective, we will be forced to charge you $25 for sending the product to the incorrect address. This could also delay your credit/refund if applicable. This $25 charge will be deducted from your credit/refund amount along with a restocking fee if applicable. Many products are sent factory direct and must return to the factory for exchange or credit, so please DO NOT send them to our shop.
This also applies to CORES! CALL US FIRST TO CONFIRM THE CORE RETURN ADDRESS. IF YOU SEND IT HERE, WE WILL DEDUCT $25 OFF YOUR CORE REFUND.
UNLIMITED DIESEL PERFORMANCE INJECTOR CORE CHARGE IS REFUNDABLE UP TO 30 DAYS FROM THE DATE OF DELIVERY, SUBTRACT $50.00 PER DAY LATE THERE WILL ALWAYS BE A CORE RETURN DUE DATE WITH THE PACKING SLIP AND RETURN LABEL.
Unlimited Diesel Performance Inc. HIGHLY RECOMMENDS using a shipping method that offers both insurance and package tracking, as these may be your only source of recourse if the package is lost in transit.